We put a lot of effort into making sure that you receive a pen that surpasses your expectations. But, there are a number of steps in the production and assembly process that can cause a pen to fall short if they're not executed perfectly. From injection molding and machining variables in the production of sections, barrels, and caps... to the human eyes and fingertips that go into crafting and seating every nib, there's a bunch of steps that have the potential to create a problem.
If you experience an issue with your pen within 90 days of purchase from an authorized Nemosine pen retailer, please contact us and we'll try to resolve the issue at no cost for U.S. based customers. After that period we'll try to get things done for no more than $5 to cover labor and postage. International warranty service will be handled on a case-by-case basis since there are large disparities in shipping costs to various countries.
Our goal is to provide an excellent pen at an affordable price. If you believe that your pen isn't surpassing your expectations, please reach out to us to see if there's something we can do to make things write.
Thank you for writing with Nemosine.
* A single unit can be returned to us a maximum of 3 times within 3 years (to ensure that new part replacement is not abused.)
** We're in the process of creating international relationships to keep the postage charge low, but we may need to charge the invoiced international shipping rate from USPS or UPS to repair/replace pens outside of the United States.
*** To forego a bunch of fancy legal jargon, we must reserve the right to modify or rescind our warranty offer at any time, at our sole discretion, without notice.
****Last modified 3/31/2018